5 of 5 Permanent ITIL Jobs in Milton Keynes

Drive cost optimization against current baseline Develop the Standard processes for Incident and change management as to be followed in operations for End user computing group and adherence to ITIL guidelines Drive productivity and quality KPIs for team as well as the mechanism to track them Understand the offerings under modern device management & seamless collaboration portfolio and generate organic growth More ❯

stakeholders, aligning data solutions with strategic business goals. Own delivery and integration of enterprise data pipelines and platforms, ensuring stability and scalability. Maintain rock-solid operational standards, aligned with ITIL, ISO27001, and internal security policies. Shape and influence data architecture, process standards, and reusable frameworks including AI and RPA capabilities. Oversee vendor management and service contracts, ensuring SLA performance and More ❯

within a service delivery environment and be comfortable to develop technical solutions without adversely impacting the operational effectiveness of the supported systems. You may have a good understanding of ITIL which provides you with the framework to achieving this.Strong interpersonal skills are expected as you will be communicating regularly with our client. Any previous experience within Public Sector organisations would More ❯

support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating with … network, Wan, Lan, SD-Wan & Wi-Fi, qualifications and or experience Microsoft stack qualifications and or experience Cloud (Azure, AWS), qualifications and or experience Infrastructure, qualifications and or experience ITIL-qualified, ideally at least an intermediary level. Experience working with Autotask (ITSM Tool) What We Offer Hybrid Working (3 days in/2 days out) Location – Manchester, Chippenham, Northampton, London More ❯

ITIL Change & Release Manager Hatfield, Milton Keynes or Nottingham (2-3 days in the office) Candidates - will require the ability to gain (or already have Security Clearance) The successful candidate will be responsible for the delivery of the Change & Release Service to specific customers. Ensuring efficient and prompt handling of all Changes & Releases in a clients infrastructure and to minimize … timeframes Communicate technical change and release activities and impact to the business; providing performance data reporting, issues and review follow-up; and performing other duties as required such as ITIL process implementation support Produce and distribute weekly change and release meeting minutes Provide regular, robust and accurate reporting on change requests and release including exception reporting on high impact, aborted … and maintain good relationships with all levels of service management, the customer and Computacenters internal service providers Skills in the areas of IT Infrastructure Services and IT Service Management (ITIL) Basic experience in the analysis, design and optimization of process flows Ability to present performance measurably Basic knowledge of common service management tools ITIL V4 Foundation certification or experience as More ❯