2 of 2 Permanent Identity Management Jobs in Milton Keynes

Hatfield or Milton Keynes) The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates … ensuring SLAs are met, and wider call management. What youll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor ...

strong focus on cloud strategy, platform modernisation, and operational excellence. Responsibilities include: * Design and document infrastructure solutions that support business applications, data platforms, identity management, and end-user services. * Champion cloud-first principles while supporting hybrid environments and the transition from legacy to modern infrastructure. * Promote standardisation, automation … teams, and third-party providers to align infrastructure with business needs. * Contribute to the evolution of ICAEW's infrastructure strategy, including hosting models, lifecycle management, and automation standards. Candidate Profile Requirements include: * Extensive experience in infrastructure architecture and design, particularly in Microsoft-centric environments. * Strong understanding of hybrid cloud ...