3 of 3 Permanent SLA Jobs in Milton Keynes

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build a unified team work plan aligned with business objectives and data initiatives. Collaborate with Reporting Engineers ...

cover. What you’ll do on a typical day: Providing 2nd–3rd line support for system-related issues, investigating incidents and delivering fixes within SLA Triaging tickets, updating information, and escalating to relevant teams where needed Communicating with customers through phone, email, and support software to deliver clear updates ...

cURL), and distributed log tracing.* Lead high-severity and strategic customer escalations, providing authoritative technical direction and timely communication.* Drive vendor ticket escalations, ensuring SLA adherence and proactive follow‐ups with Microsoft, Adobe, AWS, Cisco, and others.* Collaborate with Engineering to deliver root-cause fixes, submit detailed technical findings … validate permanent resolutions.* Partner with Product to identify platform gaps, recurring customer pain points, and areas for workflow or UX improvement.* Analyze MTTR performance, SLA trends, and operational bottlenecks; publish weekly metrics and insights.* Develop SOPs, escalation workflows, and troubleshooting guides that improve global support operations.* Identify automation opportunities ...