9 of 9 Permanent SLA Jobs in Milton Keynes

week at our offices, so please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk More ❯

questions for our customers/retailers. Recording details of conversations held, inquiries, complaints and actions are taken within our internal system. Working towards set SLA’s. Making informed decisions based on the unique circumstances and information given. Contacting customers to confirm the terms of their loan. Providing suitable decisions based More ❯

questions for our customers/retailers. Recording details of conversations held, inquiries, complaints and actions are taken within our internal system. Working towards set SLA’s. Making informed decisions based on the unique circumstances and information given. Contacting customers to confirm the terms of their loan. Providing suitable decisions based More ❯

questions for our customers/retailers. Recording details of conversations held, inquiries, complaints and actions are taken within our internal system. Working towards set SLA’s. Making informed decisions based on the unique circumstances and information given. Contacting customers to confirm the terms of their loan. Providing suitable decisions based More ❯

Keynes EIMEA HQ. What You'll Be Doing Leads assigned ERP systems adoption and optimization post implementation of assigned systems functions to achieve defined SLA and KPIs. Functional execution and leadership of: Optimization of system configuration in partnership with implementation and development teams Establishment and optimization of business processes, programs More ❯

IT functions and external vendors, in delivering application management Service performance reporting to understand the effectiveness and performance of the solutions verses agreed expected SLA’s Maintain compliance, with the proactive management of any risks. Management and coordination of full change life cycle. Continuous improvement working with cross functional teams More ❯

Friday, 9:00am to 5:30pm Hybrid working available once passed probation The Person: Previous experience routing/scheduling engineers Working to/managing SLA's Good Customer Service skills IT Literate (SAP, Sage, Word, Excel) Reference Number: BBBH(phone number removed) To apply for this role or for to More ❯

Demand Manager ensures resolver groups, desk operations, and productivity align with budget and plan, collaborates with internal teams to balance supply and demand for SLA compliance, and oversees scaling assumptions to optimise business performance. You'll receive a salary of up to £60,000 , a performance related bonus, and a More ❯

on real time ticket data and service desk feedback Work in a fix-forward and automation culture focused on the user experience, above the SLA Monitor Performance dashboards and use data to investigate causes of experience degradation in near real-time Quality Proactive Problem work with problem management to make More ❯