3 of 3 Permanent Service Design Jobs in Milton Keynes

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with key client … stakeholders, ensuring the basics are done right while driving continual service improvements and value-add opportunities. Working across a portfolio of accounts and acting as the official ‘voice’ of the customer, the SDM works closely with the client, internal service operations, and sales teams to ensure effective, high ...

ITSM Business Analyst/Consultant, you will make an impact by supporting ITSM strategy, operating-model transformation, process redesign and ServiceNow-enabled service improvements that deliver practical transformation roadmaps aligned to business objectives. You will be a valued member of the Consulting team and work collaboratively with business stakeholders … service owners, architects, and delivery teams, and clients. In this role, you will Conduct stakeholder interviews, workshops and discovery activities to understand current ITSM processes, services, governance and organisational structures, and analyse capabilities, operating models and service performance to identify improvement opportunities Document current and future-state processes ...

culture of collaboration and continuous improvement. Key Responsibilities Accountable for end‐to‐end technical delivery of government projects, ensuring compliance with the GDS Service Standard, leading service assessments, and managing supplier performance. Motivate, coach, and support teams of 5‐10, nurturing talent and cultivating a collaborative, high‐performing … environment. Foster strong, transparent relationships with stakeholders at all levels, ensuring continuous alignment and shared goals. Encourage and lead the design and implementation of forward‐thinking solutions that drive customer and business impact. Proactively identify, assess, and manage risks and issues, maintaining delivery momentum and safeguarding outcomes. Use sound ...