4 of 4 Permanent Service Desk Analyst Jobs in Milton Keynes

SC Cleared Service Desk Analyst Milton Keynes - Onsite ASAP Start - 04/08/2025 Inside of IR35 £17.87 per hour My client is looking for a Security Cleared First Line Analyst working in the Second Line Service Desk team supporting delivery of a …/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to the clients customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical … coaching, ensuring adherence to agreed standards and procedures. Key Skills and Experiences Hold Live SC Clearance 1st Line Service Desk Analyst If you are available and interested, please apply today More ❯

SC Cleared Service Desk Analyst Milton Keynes - Onsite ASAP Start - 04/08/2025 Inside of IR35 £17.87 per hour My client is looking for a Security Cleared First Line Analyst working in the Second Line Service Desk team supporting delivery of a …/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to the clients customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical … coaching, ensuring adherence to agreed standards and procedures. Key Skills and Experiences Hold Live SC Clearance 1st Line Service Desk Analyst If you are available and interested, please apply today More ❯

Service Desk Analyst £28,000 - £32,000 with excellent benefits, including annual bonus and other financial incentives. Milton Keynes, office based. Monday - Friday: 8am-4pm, 10am-6pm, and 2pm-10pm - Rota Basis You will play a critical role in providing top-tier technical support to end-users … tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As a Service Desk Analyst, some of your duties will include: Ticket Management & Triaging: First point of contact for technical assistance. Categorise and prioritise tickets (hardware, software, network). Ensure timely updates and follow-ups. Incident & Request Handling: Log, track, and resolve incidents. Troubleshoot common issues; escalate when needed. Provide More ❯

Ideally you should already hold Security (SC Clearance) or the willingness and ability to undertake. The First Line Analysts will be working in the Service Desk Support team supporting the contract on shift (24x7) between Mon-Sun. This is opportunity will be based from either Milton Keynes OR … are key in assisting with the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes live. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenters … applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. Liaise More ❯