2 of 2 Permanent ITIL Jobs in Moreton-in-Marsh

accessible to non-technical audiences Experience within hospitality, leisure or retail would be particularly valuable, as would experience with Cyber Essentials, ISO 27001 or ITIL Experience supporting acquisitions, integrations, property openings or digital transformation would also be an advantage What Success Looks Like You’ll help us deliver: Reliable ...

reporting to senior stakeholders Using service data and trends to identify opportunities to improve reliability, efficiency and the overall user experience Developing and embedding ITIL-aligned service management processes, including incident, request, problem, change and major incident management Championing automation, self-service and AI-enabled tools where they can improve … also bring: Experience managing an outsourced Managed Service Provider (MSP) Excellent knowledge of SLAs, KPIs, service reviews and supplier performance management Working knowledge of ITIL-aligned service management processes Experience managing major incidents and coordinating effective post-incident reviews Excellent stakeholder management and communication skills An excellent customer-service mindset ...