1 of 1 Permanent Continuous Improvement Jobs in New Milton

Technical Support Team Leader

Hiring Organisation
Reed Technology
Location
New Milton, Hampshire, South East, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£50,000
support operations, and champion a customer-first mindset. In this pivotal role, you will shape and enforce service standards, collaborate across teams, and lead continuous improvement efforts - all while ensuring complex issues are resolved and SLAs are met. If you're passionate about delivering top-tier support … role: Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse support ...