Technical Support Team Leader
- Hiring Organisation
- Reed Technology
- Location
- New Milton, Hampshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £50,000
role: Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse … met. Required Skills & Qualifications: Minimum of four years in technical support and three years in a leadership role. Strong background in incident and problem management, service delivery, and performance metrics such as SLAs and KPIs. Experience managing hybrid support teams and familiarity with IT service management frameworks ...