1 of 1 Permanent Customer Retention Jobs in Newcastle upon Tyne

in the UK, US and EMEA) reporting directly to the Creative Director of the company. E-commerce Optimisation: Lead and enhance the e-commerce platform to ensure a seamless customer journey and maximise online conversion rates. Trading Strategy: Oversee digital performance with a strong grip on sales, merchandising, and site-wide trading to drive revenue growth. Product Listings & Promotions … track traffic, sales, and behaviour to refine trading decisions and improve performance. Cross-functional Collaboration: Work closely with design, content, tech, and logistics teams to ensure consistency across all customer touchpoints. Customer Growth & Retention: Implement acquisition, retention, and loyalty strategies to build a strong and engaged customer base. Market & Competitor Analysis: Monitor industry … emerging opportunities and stay ahead in the market. Budget & ROI Management: Work in conjunction with our head of marketing on managing budgets effectively, track performance metrics for maximum impact. Customer Experience Enhancement: Partner with customer service and improve UX to the end-to-end online shopping experience, as well as increased AOV, and items per basket. Traffic & Channel More ❯