3 of 3 Permanent Customer Retention Jobs in Newcastle upon Tyne

supporting the Head of Revenue and the wider Revenue Team by combining efficient administration with the proactive coordination and management of a portfolio of customer accounts. Key responsibilities: The role is responsible for delivering an exceptional customer experience throughout the entire customer lifecycle, from onboarding handover through … ongoing account management, customer care, renewals, and identifying opportunities for account growth. Acting as the primary day-to-day contact for assigned customers, the Inside Account Manager develops strong, long-term relationships by understanding customer needs, providing timely account support, and coordinating internal resources to ensure customers maximise ...

experienced Account Manager. The organisation supports customers across Microsoft Cloud, Managed Services and Professional Services and has built a strong reputation for long-term customer partnerships and service delivery. You will take ownership of an existing customer portfolio, focusing on retention, relationship development and commercial growth … requires previous experience working within the IT channel. Candidates without channel experience will not be considered. Responsibilities Manage and develop a portfolio of existing customer accounts Build trusted relationships with key customer stakeholders Drive retention and long-term customer satisfaction Identify and convert cross-sell ...

Director to join a company within the edtech space. The Role As an Account Director, you will play a pivotal role in growing the customer base, driving customer satisfaction, account expansion, managing risk, renewal and retention. You will be customers' main point of contact, responsible for cultivating strong … Proven experience in account management within the learning technology industry. Able to demonstrate success in balancing revenue and retention targets while driving customer satisfaction and managing risk and escalation with a matrix team. Customer‐centric with a passion for delivering exceptional customer experiences ...