24 of 24 Permanent ITIL Jobs in Newcastle upon Tyne

problems and ensure issues are appropriately escalated when required. Ensuring the customer remains informed of the status of outstanding issues.Adhere to ITSM processes (within ITIL best practice).Be aware of potential major incidents and initiate the Major Incident process swiftly when required.Monitor and actively work on “unassigned” tickets ...

management tools such as Active Directory, SCCM, and Intune. Experience supporting multi-factor authentication, remote access solutions and user access management. Understanding of ITIL-based Service Management processes, including Incident, Request, Problem and Change. Experience using ITSM tools to manage, prioritise and resolve incidents and service requests. Strong understanding ...

managing global teams Experience with Microsoft cloud cost optimisation Cloud performance engineering (capacity planning, performance tuning) Knowledge of containerisation platforms (e.g. Kubernetes) Familiarity with ITIL frameworks (V3/V4) and industry standards for service excellence UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled ...

also play a key role in maintaining the high standards our customers expect by: Managing incidents, problems, and change activities in line with ITIL principles Producing high-quality technical documentation and knowledge assets Supporting governance, compliance, and operational best practice Sharing knowledge and mentoring colleagues across the wider Oracle team ...

Experience within Higher Education or Further Education. Knowledge of library management systems and academic databases. Microsoft certifications such as MS-900 or AZ-900. ITIL Foundation certification. Experience supporting learning technologies or virtual learning environments. Knowledge of Microsoft Intune, Microsoft Defender or similar endpoint management tools. Personal Attributes Professional, approachable ...

platform, taking ownership of your own requests and contributing to the shared team queue to ensure issues are prioritized and progressed in line with ITIL best practices and SLA targets.• IT Knowledge Management: Document technical troubleshooting steps and processes to enrich our Knowledge Base, ensuring higher first contact resolution ...

development and query optimisation skills. Minimum 5 years' experience in a Database Administrator or similar data platform role. Good understanding of ITSM/ITIL processes and service management best practices. Experience with database monitoring and management tools such as Redgate SQL Monitor or equivalent. Familiarity with PowerShell or other scripting ...

eligibility – minimum 3 years’ UK residency required. Knowledge of Absence, Time & Labour, or Compensation modules. Experience with Oracle E-Business Suite HRMS/Payroll. ITIL process knowledge. Oracle HCM Cloud certifications, especially in Payroll. Why Join Version 1's Oracle Practice? Join a global Oracle practice of 700+ specialists , supported ...

years UK residency) Oracle HCM Cloud certifications Experience within managed services or application support environments Knowledge of Oracle E-Business Suite HRMS Familiarity with ITIL processes and service delivery best practices Why Join Version 1's Oracle Practice? Join a global Oracle practice of 700+ specialists , supported by 500+ certified ...

ServiceNow and work with tools such as Intune, Azure Virtual Desktop and Microsoft 365. Hybrid working arrangement, with a strong emphasis on delivering ITIL-aligned support, #J-18808-Ljbffr ...

corporate strategy Bachelor of Science degree in electrical engineering, computer science or relation field or equivalent professional experience or combination of both Certification in ITIL Foundation Experience with Global systems Knowledge of business analysis techniques Experience working in an Agile development environment Personal Attributes: Passionate about technical excellence Strong technical ...

delivery, including Windows, UNIX/Linux and Azure Hands-on database management experience, ideally across SQL Server, MySQL and MariaDB Strong working knowledge of ITIL processes, including incident, problem and change management Experience of delivering application support in a similarly sized, complex and diverse organisation Experience of working with multiple ...

delivery, including Windows, UNIX/Linux and Azure Hands-on database management experience, ideally across SQL Server, MySQL and MariaDB Strong working knowledge of ITIL processes, including incident, problem and change management Experience of delivering application support in a similarly sized, complex and diverse organisation Experience of working with multiple ...

delivery, including Windows, UNIX/Linux and Azure Hands-on database management experience, ideally across SQL Server, MySQL and MariaDB Strong working knowledge of ITIL processes, including incident, problem and change management Experience of delivering application support in a similarly sized, complex and diverse organisation Experience of working with multiple ...

delivery, including Windows, UNIX/Linux and Azure Hands-on database management experience, ideally across SQL Server, MySQL and MariaDB Strong working knowledge of ITIL processes, including incident, problem and change management Experience of delivering application support in a similarly sized, complex and diverse organisation Experience of working with multiple ...

Maria DB. Ideally you will have obtained some of the following certifications: ServiceNow Certified Administrator, Service Now Certified Implementation Specialist, Service Now Application Developer, ITIL Foundation, Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage. ...

optimisation. Experience supporting Azure SQL and Azure Managed Instance environments. Strong understanding of database monitoring, availability, backup, and recovery strategies. Experience working within ITIL or ITSM-driven environments. Passion for emerging technologies and continuous improvement. Desirable Experience Microsoft database certifications. PowerShell or other scripting and automation technologies. Experience with Redgate ...

operational maturity initiatives. Major Incident Management: Proven experience leading service restoration activities, customer communications and stakeholder management during major incidents and critical service disruptions. ITIL Skills:ITIL v4 certified with strong skills in Service Design, Operations and Transition Additional Information Why Version 1? At Version 1, we believe in providing ...

readiness of new IT services, working with internal and external teams to ensure smooth deployment and ongoing performance. You will document services, support ITIL-aligned activities, monitor KPIs, and contribute to continual service improvement, with a focus on clear communication and stakeholder collaboration in a fast-moving environment. #J ...

Microsoft 365, identity and access management, and endpoint technologies, ensuring incidents and service requests are managed through to successful resolution. Working within an ITIL-aligned service environment, the IT Service Desk Analyst plays a key role in maintaining service performance, security compliance, user satisfaction, and the continuous improvement of Digital … maintaining accurate user, device, asset, and CMDB records Support security operations by triaging phishing, authentication, and Defender for Endpoint alerts while following GDPR, ISO27001, ITIL, and security policies Create and maintain knowledge articles, promote self-service adoption, identify recurring issues, and contribute to continuous service improvement within a Microsoft-centric ...

pivotal role in how IT supports the business. You'll own the day-to-day running of the service desk, maintaining and improving our ITIL-aligned processes and helping us keep our ISO 20000-1 certification in good shape. Your contributions will be crucial in shaping our internal IT capabilities … passion for providing high-quality support. Leading or supervising a service desk, including managing workload, priorities and performance against SLAs. Working knowledge of ITIL and hands‐on experience running core service management processes: incident, problem, change, request and knowledge management. Diagnosing and troubleshooting IT issues, providing support ...

with technical teams, suppliers, and stakeholders to understand service requirements and assess impacts Create and maintain service documentation, processes, and Service Design Packages Support ITIL-aligned service management activities, ensuring services follow best practice and organisational policies Monitor service performance and track KPIs/service levels, identifying issues and improvement … building relationships across business and technology teams Good analytical ability to monitor performance, interpret KPIs, and drive process compliance Experience (or strong interest) in ITIL processes and continuous service improvement Comfortable working with service documentation, process frameworks, and structured change activities Additional information: If you're looking to make ...

improve CI/CD pipelines (e.g. Jenkins, Azure DevOps) and support release/deployment processes, including working within formal change management (e.g. ITIL) for production releases Apply unit testing and TDD practices (e.g. xUnit, NUnit, Moq) to ensure reliability and maintainability Work with Microsoft Azure cloud services (e.g. App Service … working with Azure Repos and Devops. Unit testing and TDD experience (e.g. xUnit, NUnit) Experience working within formal change/incident management processes (e.g. ITIL) Exposure to modern architecture patterns (Microservices, Event-Driven, Clean Architecture) Interest in AI-assisted development tooling and governance Additional Information Why Version 1? At Version ...

Opencast is seeking an experienced IT Service Delivery Manager to lead the Service Desk and drive ITIL-aligned processes. Based at our Newcastle HQ, you will manage incidents up to 3rd line, mentor colleagues, and ensure high-quality support across teams. This hands-on role requires strong problem-solving skills … experience with ITIL, ISO certifications, and familiarity with Microsoft 365, Entra ID, and macOS administration. Hybrid work at multiple locations is offered. #J-18808-Ljbffr ...