Quality and Knowledge Lead
Newcastle upon Tyne, UK
Hybrid / WFH Options
Hybrid / WFH Options
TechNET IT Recruitment Ltd
delivery issues. Promote a culture of continuous improvement and shared learning within the IT function. Skills & Experience Essential: Proficiency in ticketing tools such as ServiceNow, Jira , or Zendesk . Familiarity with knowledge management platforms and documentation best practices. Solid understanding of the ITIL framework , including incident, problem, and change management. More ❯
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