Service Strategy Manager
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Virgin Money
within CIO Products and Channels (COO), embedding design thinking and customer-centricity into how we shape experiences. Now, we're ready to take the next leap, expanding our strategic design capability across the organisation and maturing our approach to digital operational excellence. It's a fun and fast-paced place to be, and we want you to help … take us to the next level. This is a critical leadership role supporting the Customer Service Design Leadership Team in scaling the CoE's impact, embedding strategic journey design principles across Virgin Money, and enabling the next phase of transformation. You'll play a key role in shaping how we evolve our operating model, with a focus on … Lead the strategic expansion of the Design Centre of Excellence, embedding design-led thinking across business units and functions Develop and evolve a strategic design roadmap that aligns with Virgin Money's transformation goals, enabling improved customer outcomes, operational efficiency, and growth Collaborate with cross-functional teams to integrate design principles into product, service, and More ❯
Employment Type: Full-Time
Salary: £59,200 - £74,000 per annum
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