1 of 1 Permanent Support Manager Jobs in Newcastle upon Tyne

and dynamic person to join our team, helping us provide a wide range of digital services to NTW Solutions. You will be required to manage a customer focused digital support team, providing a flexible and responsive support service to NTW Solutions and its partners, across a large geographical area. You will continue the development of a proactive customer … maintained and that end users receive a high-quality service. Main duties of the job The successful candidate will have: Experience in managing innovative and responsive digital customer service support teams across multiple locations. Experience in the development, monitoring and reporting of service delivery against service level agreements. Experience in the leadership and management of teams in line with … leadership skills with an ability to motivate and control a large multi-skilled team and manage change. Excellent skills in the user of Microsoft Technologies with an ability to support technical staff in the resolution of problems. Knowledge of customer focussed support services, contact centres and support models including self-service. Experience of building strong and effective More ❯