2 of 2 Permanent Technical Support Jobs in Newcastle upon Tyne

Technical Support Agent (Energy Storage Systems) Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX Job Type: Permanent, 37.5 hours per week, Monday - Friday with shift times falling between 8am - 7pm. We also welcome applications from candidates wishing to work part- time, 25 hours per week, Monday - Friday 9:30am - 2:30pm Salary: Competitive Are you … passionate about clean energy and enjoy solving technical problems? We're looking for a Technical Support Agent to join our Technical Service Desk team, helping to power the energy transition by providing 1st line support to our product installers and end-users. About Us GivEnergy are a globally established, leading energy storage manufacturer of electronic … which allow our users to store their renewable/cheap-rate energy, ease pressure on the grid and save some serious money! What You'll Be Doing As a Technical Support Agent, you'll be the first point of contact for customers or installer electricians who need assistance with our products. You'll provide remote technical support More ❯

Technical Support Lead Newcastle - Hybrid Are you ready to take ownership of a dynamic customer support operation in a hands-on role with manager-level responsibilities? We’re on the lookout for a Technical Customer Support Lead to be the driving force behind our support strategy, ensuring every interaction — both external and internal — is … seamless, efficient, and impactful. About the Role As Technical Customer Support Lead, you’ll be at the heart of our operations, overseeing our Zendesk ticketing system and managing customer and team requests from start to finish. Whether it’s feature requests, bug reports, or onboarding support, you'll be the go-to expert ensuring nothing falls through … the cracks. This is your chance to take charge, define workflows, and use data to shape the future of our support operations. Key Responsibilities Full ownership of our Zendesk system — from configuring workflows to ensuring ticket accuracy and speed. Manage all incoming support — external requests and internal operational needs like access issues and incident escalations. Partner closely with More ❯