1 of 1 Permanent Technical Support Analyst Jobs in Newcastle upon Tyne

design, engineering and data-driven insights. We are an integral part of Crane NXT , a $2 billion dollar business with over 5,000 associates Position Summary & Objective The Senior Technical Support Analyst provides first-line technical support to users. This role responds to user inquiries, diagnoses and resolves technical issues, and documents the steps … taken to resolve problems. This role identifies and escalates issues that require higher-level support and follows up with users to ensure satisfaction with the resolution. Essential Functions Performed by the Position • Responds to user inquiries. Troubleshoots hardware, software, and network-related issues. Provides solutions in a timely and effective manner. • Analyzes and resolves technical problems related to … the issue. • Maintains and updates user accounts, passwords, and other security-related information in a timely and secure manner. • Creates and updates a knowledge base of solutions to common technical issues, to improve the efficiency of future support. • Monitors systems and applications to ensure functionality and responds to alerts to resolve issues. • Communicates with users, provides updates on the More ❯