2 of 2 Permanent Problem Management Jobs in Newport

This will be achieved by: Conduct Daily technical task checks, log and escalate tickets within IT Technical Services Team as appropriate. Act as incident management and service request triage point of contact for the Technical Services team, check tickets escalated to IT Technical Services for required detail and assign … maintenance and housekeeping tasks when required. Supporting the departments ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management. Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their optimum performance ...

where required. Support walk-in/desk-based IT services, including device handouts and returns. Assist with hardware orders, equipment logistics and printer replacements. Problem Management Identify, investigate and document recurring workplace IT issues. Log, prioritise and manage problems through to resolution. Work with internal teams and third … parties to identify root causes. Implement corrective actions to help prevent recurring incidents. Maintain accurate documentation and service records. Asset & Configuration Management Maintain accurate IT asset and configuration records. Manage equipment installations, returns, replacements and disposals. Maintain appropriate stock levels and support equipment logistics. Ensure all asset activity complies ...