1 of 1 Permanent Service Delivery Manager Jobs in Newport

source. Our goal is to provide peace of mind to our clients, knowing they are secured by a partner they can trust. We’re seeking a proactive and driven Service Delivery Manager to join our growing team. As a key member of the Sales and Client Delivery function, you will be responsible for ensuring the effective … delivery of our services, acting as the main operational contact for service matters for our clients. In this role, you’ll focus on service quality, retention, manages escalations, and drive continuous improvement by working closely with technical teams, to ensures issues are resolved quickly and services are delivered to the highest standard. Key Responsibilities Oversee the end … to-end delivery of our cyber security services, ensuring compliance with SLAs and contractual obligations. Act as the primary operational contact for clients on service matters and escalations, ensuring timely resolution and root cause management. Manage service delivery for MXDR and Total subscription customers, working in partnership with the Account Manager (AM). Monitor service More ❯