3 of 3 Permanent ServiceNow Jobs in Newport

plans. Excellent management upwards and downwards. Reporting, Communication & Tooling Expertise Deliver clear, data-driven reporting and insights to IT leadership, leveraging tools such as ServiceNow, and communicating effectively with both technical and non-technical stakeholders. Qualifications & Accreditations Proven experience in a management role within IT service delivery, with a strong ...

incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners or vendors in a high-pressure environment Excellent communication skills, with the ability to translate technical concepts for diverse audiences ...

experience delivering incident and problem management. Organisation & Prioritisation: Proven ability to manage multiple priorities in a fast-paced environment. Service Management Tools: Experience using ServiceNow or similar ITSM platforms. Vendor Management: Ability to manage outsourced service partners and maintain service quality under pressure. Root Cause Analysis: Proven expertise ...