nd - 3 rd Line support for IT systems, infrastructure and Cloud technologies Help design new solutions, based on operational requirements knowledge of the following IT components/Solutions: WindowsServer 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMWare, Hyper-V (desires), Exchange, M365, Email Filtering & Web Filtering (desired), MECM/TANIUM (desired), Veeam Backup, overall … success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance/SC clearance capable is a big advantage. WindowsServer 2016+, configuration, administration and support Hardware support, including racking/(un)racking Microsoft Azure Services Conditional access knowledge is desirable Other cloud platforms are desirable Windows … Experience with MECM is desirable Experience with Tanium is desirable Experience with Anti-Malware solutions, e.g. Falcon CS System Monitoring and centralized logging, e.g. SolarWinds, Splunk, ControlUp, Chronicle Windows Terminal Server/RDS desirable Linux administration desirable Knowledge and experience of Role Based Access MS Azure Associate/Expert desirable Teleperformance is a worldwide leader in More ❯
business goals. Key Responsibilities • Lead the delivery of infrastructure and cloud-based projects • Provide high-level support across 2nd and 3rd line issues • Design and implement solutions across WindowsServer, Microsoft 365, Azure, and networking environments • Act as technical point of contact for clients during project lifecycles • Collaborate with internal teams to ensure smooth handover and … junior engineers and contribute to technical standards# What We’re Looking For • Proven experience in a 2nd/3rd line support or project engineering role • Strong knowledge of WindowsServer, Active Directory, Microsoft 365, and Azure • Experience with networking technologies (firewalls, switches, VPNs) • Excellent communication and client-facing skills • Ability to manage multiple projects and prioritise More ❯
hospitality clients remain operational 24/7 Key Responsibilities · Provide advanced technical support via phone, remote tools, and occasional on-site visits. · Diagnose and resolve issues related to Windows servers, desktops, networks, and hospitality-specific applications. · Escalate complex problems to 3rd line or vendor support when needed. · Configure, deploy, and maintain systems including switches, routers, firewalls, and wireless … applicable). Skills & Experience Essential: · years in a 2nd line support or similar role within an MSP or fast-paced IT environment. · Strong troubleshooting skills with Microsoft environments (Windows 10/11, Azure, WindowsServer 2016/2019/2022). · Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, firewalls, VPNs). · Experience with More ❯
