1 of 1 Permanent Time Management Jobs in Newport Pagnell

performed with minimal business impact on the customer and within agrees service levels. KEY RESPONSIBILITIES: To handle incoming technical support incidents, requests and changes. Management of personal call queue, ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication is maintained. Resolution of calls … software builds/re-builds on PCs and laptops as required. Fix hardware faults and install upgrades to client hardware. Attend customer premises from time to time to perform on-site work. You will contribute to service desk incidents through to completion, recognising when escalation is required ...