1 of 1 Permanent Microsoft 365 Jobs in Newton Abbot

Infrastructure Engineer to join their team. Acting as an escalation point from 1st Line, youll provide hands-on support both remotely and on-site, working across servers, networks, and Microsoft 365 environments. This role is perfect for someone with proven 2nd Line experience but if you have strong 1st Line skills and are ready to step up … a 3 rd Line Engineer for the right candidate. What Youll Do Resolve incidents escalated from 1st Line within agreed SLAs Provide technical support for Windows Server, Active Directory, Microsoft 365, and networking devices Monitor alerts and take proactive steps to prevent downtime Assist with system updates, patches, and backups Escalate complex issues where necessary Build relationships … and clear communication What Youll Bring Experience in a 2nd Line Support role, or strong 1st Line experience with readiness to step up Knowledge of Windows Server, Active Directory, Microsoft 365, and networking fundamentals Good troubleshooting and problem-solving skills Strong communication skills with a client-focused approach Desirable Extras Certifications such as Microsoft, Cisco, or More ❯