Service Manager
- Hiring Organisation
- Worldline
- Location
- Newton Aycliffe, England, United Kingdom
service management, account management, or a similar role · Know-how on service delivery metrics, SLAs, and reporting · Budgeting or cost-management experience · Great communication and relationship-building skills · Comfortable handling escalations and coordinating with different teams · Familiar with ticketing systems and reporting tools · Analytical enough to spot optimization opportunities … strengths): · Customer management · Ownership and governance of services · Problem solving and decision making · Stakeholder engagement · Data and reporting · Financial awareness · Change management · Clear, effective communication How we’ll measure success: · On-time monthly service reviews · Quality and speed of service reports · Staying within budget · How fast and well escalations ...