It Operations Manager
- Hiring Organisation
- The One Group
- Location
- Thorpe End, Norfolk, United Kingdom
- Employment Type
- Permanent
- Salary
- £55000 - £60000/annum
during major incidents and coordinate technical teams, suppliers and senior stakeholders Manage operational budgets and identify investment requirements and risks Develop and improve IT service management processes, standards and performance measures Oversee business continuity, disaster recovery and operational resilience Identify opportunities to improve service quality, efficiency, security and customer experience … Requirements: Strong IT Service Management background, with significant management experience Proven experience leading technical/service operations teams Strong understanding of ITIL and modern service management practices Experience managing complex infrastructure environments and operational risk (a hands on technical infrastructure background is essential) Confident handling major incidents and high-pressure ...