6 of 6 Permanent Microsoft 365 Jobs in Norfolk

Technical Services Analyst to join our friendly and forward-thinking ICT team as they modernise their digital infrastructure. This is a fantastic opportunity to provide second-line support across Microsoft 365, Teams Voice, and Windows environments. You'll help staff resolve technical issues, support meeting room AV systems, manage endpoints, and assist with server administration and ICT … a key role in maintaining documentation, technical standards, and asset registers, ensuring systems remain secure, reliable, and efficient. Key Responsibilities Provide Tier 2 technical support for hardware, operating systems, Microsoft 365, Teams, and endpoint devices. Deliver first-line support for meeting room AV systems (Teams Rooms). Administer Microsoft 365 services including Exchange Online … re Looking For Essential Knowledge & Skills: Minimum 2 years' experience in ICT support or similar technical environment. Strong knowledge of Windows 10/11 operating systems. Good understanding of Microsoft 365 administration (Teams, Exchange, SharePoint, Office suite). Familiarity with Active Directory/Entra ID. Awareness of cybersecurity best practices. Understanding of ICT infrastructure including servers, networks More ❯

as they are going through a fantastic time of change and growth. As the first point of contact for ICT issues, you will provide vital first-line support for Microsoft 365, Windows 10/11, and user account management. You'll play a key role in ensuring systems run smoothly, supporting staff productivity, and maintaining ICT security … standards. Graduates considered! Key Responsibilities Provide Tier 1 Service Desk support, logging and resolving incidents and service requests. Administer and support Microsoft 365 applications (Teams, Outlook, Word, Excel, Exchange). Manage user accounts and permissions via Active Directory/Entra ID. Configure and deploy Windows 10/11 devices, including Intune-enrolled endpoints. Maintain ICT asset records … and ensure accurate inventory management. Support the rollout of desktop applications and approved software. Assist with telephony systems, including Microsoft Teams Voice. Contribute to ICT improvement projects and knowledge base documentation. Escalate issues to senior ICT colleagues when required. What We're Looking For Essential Knowledge & Skills: Experience in ICT user support within a Service Desk environment OR a More ❯

dependencies and requirements for LGR are clearly identified and managed. Support services in preparing for system, process, and data changes arising from LGR. Champion the effective use of the Microsoft technology stack (including Microsoft 365, Teams, SharePoint, Power Platform, and Azure) to enable smarter working and digital transformation. Work with ICT and service teams to develop … and embed solutions that make best use of existing Microsoft capabilities before procuring third-party systems. Lead or support ICT-related projects through all stages of the project lifecycle, including planning, delivery, testing, and implementation. Act as a bridge between technical ICT staff and business users, ensuring clear and effective communication. What We're Looking For Essential Knowledge & Skills More ❯

processes, training, and service quality. Foster a positive team culture focused on growth and delivery excellence. About You: You're a confident people leader with hands-on experience across Microsoft 365, Azure, Intune, Networking, and Wi-Fi solutions. Proven background in IT service management, ideally in a managed service or multi-site environment. Strong communicator and motivator More ❯

controls, firewall policies, and intrusion detection systems. Collaborate with infrastructure and security teams on network upgrades, migrations, and architecture planning. Support server environments including Windows Server, Active Directory, and Microsoft Exchange. Maintain accurate documentation of network configurations, changes, and incident resolutions. Evaluate and recommend new technologies to improve operational efficiency and network resilience. Skills & Experience: Proven experience in a … networking equipment and technologies. CCNA certification (required); CCNP or other advanced networking certifications (desirable). Familiarity with network monitoring and diagnostic tools. Proficiency in Windows OS, Server OS, and Microsoft Exchange (SMTP, POP3, IMAP). Experience with Active Directory, Group Policy, and Office 365. Excellent problem-solving and analytical skills. Full, clean UK driving licence. Ability to pass a More ❯

of humour. Responsibilities : Setting up and supporting small and medium business networks Supporting PCs and servers remotely and on-site (Win7/8/) Installing business computer systems Office 365 maintenance and installation Microsoft Exchange 2007/2010/2013/2016 Setting up email accounts and website hosting (Linux and Windows) Managing WHM web servers and More ❯