2 of 2 Permanent SLA Jobs in Norfolk

IT Service Delivery Manager

Hiring Organisation
Atkinson Moss
Location
Norwich, Norfolk, England, United Kingdom
Employment Type
Full-Time
Salary
£35,000 - £40,000 per annum
technical delivery into meaningful client outcomes. Key Responsibilities Service Performance & Operations Own day-to-day service performance across incident, problem, and change management Monitor SLA/XLA adherence and drive continuous service improvement Analyse service metrics to identify trends, risks, and improvement opportunities Ensure operational processes are clearly defined ...

IT Service Desk Team Leader

Hiring Organisation
Morson Edge
Location
Cromer, Norfolk, East Anglia, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£45,000
leadership. What you'll be doing: - Leading, mentoring and supporting a Service Desk team operating 7 days a week - Overseeing ticket quality, prioritisation and SLA performance - Acting as an escalation point for clients when required - Supporting team development through 1:1s, coaching and performance management - Ensuring compliance standards are adhered ...