Service Desk Analyst
- Hiring Organisation
- rthirteen recruitment
- Location
- Norwich, Norfolk, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
Recruitment are supporting an innovative and growing technology organisation in their search for a Service Desk Analyst to join their client support team. This is an excellent opportunity for someone looking to develop their career within software and technology support, joining a collaborative environment where customer service … cutting-edge technologies and projects The Day to Day Providing first-line remote support to software users and clients. Logging and managing incidents and service requests via the ticketing system. Investigating and troubleshooting technical issues using internal and external resources. Prioritising support tickets based on urgency and impact. Escalating ...