IT Support Analyst (Out of Hours)
- Location
- Newcastle upon Tyne, England, United Kingdom
queries. Troubleshooting IT problems in relation to software, hardware, access rights and mobile working solutions (iPhone, Intune, Azure Virtual Desktop, Cisco VPN & Microsoft Multi-Factor Authentication). Ensure all interactions with the IT Service Desk are logged accurately in our ITSM tool (ServiceNow). Make use of and follow … handled remotely. Troubleshoot issues related to office network which are raised by customers or proactively by our provider. Including the use of Cisco Meraki. Proactively and routinely survey office desks to ensure they are appropriately fitted with the standard desk equipment. Proactively and routinely carry out floor walks ...