3 of 3 Permanent Incident Management Jobs in the North East

insights.Observability & Production SupportIntegrate Splunk with enterprise observability tools (APM, infrastructure monitoring, cloud platforms).Support production incidents using Splunk, driving root cause analysis and post incident reviews.Improve alert quality by reducing noise and false positives.Stakeholder & Delivery Engagement Collaborate with: oSRE/Ops teamsoApplication & platform teamsoService Management & ITIL functionsTranslate monitoring … ITSI (mandatory):oKPI design and service modellingoGlass TablesoEpisode review & RCA workflowsTechnical SkillsExcellent command of SPL (Search Processing Language)Strong understanding of:oData models & CIMoIndex management and performance tuningExperience integrating Splunk with:oApplication, infrastructure, and cloud platformsHands on experience with alerting, correlation searches, and dashboards. Leadership & Design Experience working ...

either Security or IT Service Management. As we expand our team we're seeking experienced consultants with knowledge across security areas such as incident response vulnerability and threat intelligence or IT operations including incident management CSDM and CMDB. As a ServiceNow Senior Technical Lead, you'll lead ...

with colleagues on a regular basis to understand and resolve issues. Manage or input into any related Supplier service reviews & budget plans. Provide Duty Incident Manager out of hours support, on a rota basis. Experience required: Leadership of a geographically dispersed Field IT support Ability to work with people … working styles, backgrounds, experience, etc Excellent interpersonal skills with the ability to communicate and influence at all levels Good presentation and stakeholder management skills Ability to prioritise and manage team workloads Deal with complexity and ambiguity Highly organised with excellent time management skills and attention to detail Eagerness ...