Lead Service Designer
dunfermline, north east scotland, united kingdom
Pontoon Solutions
simplification programme, translating complex change into actionable design direction. Collaborate with product partners to shape a cohesive customer experience and support digital portfolio transformation. Visualise end-to-end journeys, information architecture, and service ecosystems to help stakeholders see the “bigger picture.” Bring structure to ambiguity — defining plans, coordinating activity, and proactively driving updates and alignment. Balance design leadership More ❯
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