2 of 2 Permanent Mobile Device Management Jobs in the North East

with 1st and 3rd line teams while playing a key role in delivering a reliable and high-performing IT service. Key Responsibilities: Incident & Service Management Manage and prioritise incidents and service requests within an ITSM platform. Take ownership of complex escalations through to resolution. Deliver high-quality fixes … records and ensure clear communication with users. Technical Support Troubleshoot issues across Microsoft 365, Windows, Entra ID (Azure AD), Intune and networking environments. Support device deployment and configuration using Intune and Autopilot. Administer Microsoft 365 services including Exchange Online, SharePoint and Teams. Support Teams telephony solutions. Perform authorised system ...

applications. Diagnose, troubleshoot and resolve incidents, escalating where specialist support is required. Deliver routine service requests and approved changes in line with IT service management processes. * Maintain accurate records of IT assets, incidents and service requests. Support the deployment, configuration and management of laptops, desktops, mobile devices … associated technologies. Assist with infrastructure, networking and end-user computing projects. Contribute to incident, problem and change management activities to improve service performance. Provide onsite technical support across organisational locations where required. Support business continuity and disaster recovery activities. * Participate in an on-call and out-of-hours support ...