ITSM Process Support Analyst
- Hiring Organisation
- A&O Shearman
- Location
- Newcastle, Co. Down, UK
- Employment Type
- Full-time
your CV ready If so, and you are confident this is the role for you, make sure to apply asap. Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across … controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into ...