1 to 1 of 1 Permanent Support Consultant Jobs in the North East

a customer base exceeding 3,000 and experiencing rapid expansion, we operate from offices in both Maidenhead and Newcastle. Position Summary As a Technical Support Consultant with Sage 50 account support experience you will provide telephone and email technical support to Eque2 Customers and Business Partners … software. This is a varied and challenging role working within a team based in our Newburn (Newcastle) Office. Please note: This role provides technical support on Eque2 financial, contract management, and estimating software functionalities to customers and is not an IT infrastructure/Engineer role. Required experience and Knowledge … and resolve software issues reported by customers by gathering relevant information, asking probing questions, and utilising troubleshooting techniques. Issue Tracking: Log and track customer support requests in a ticketing system, ensuring accurate and up-to-date information is recorded. Technical Guidance: Guide customers through the configuration, and usage of more »