1 of 1 Permanent Service Management Jobs in North Lanarkshire

range of channels including telephone, live chat or selfservice. Prioritising, progressing, and monitoring incidents and requests to ensure they are resolved within the agreed service levels. Maintaining and filling knowledge gaps by the creation and identification of knowledge articles. Initiating the major incident process. Proactive identification of problems. Identification … automation and efficiency opportunities. Supporting the Service Management Team with escalations. Experience At RM we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working ...