7 of 7 Permanent Customer Service Jobs in North London

Service Desk Administrator Annual Salary: £28,000 - £35,000 Location: London Job Type: Full-time We are seeking a dedicated and knowledgeable Service Desk Administrator to join our dynamic team. This role is ideal for someone who thrives in providing first-line support and excels in resolving technical issues efficiently and effectively. The successful candidate will have a … strong background in customer service and a solid understanding of MS Office. Day-to-day of the role: Manage customer queries, orders, and service calls both over the telephone and via email. Liaise daily with the field service team to ensure smooth operations. Log service calls and assign them to field-based engineers. Manage … the stock of parts for the field service team, including ordering and returns. Place orders with a range of suppliers and manage the internal database to track and move parts to engineers. Count and reconcile all cash brought in by the field team. Schedule service calls based on SLA priority and send out daily service reports. Order More ❯

Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our … operations seeking enthusiastic technically minded individuals to join us as Field Service Engineers. As a member of our team, you will be based in the field, covering the North London area. You will and benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional Company benefits and overtime. As a Field Service Engineer , you will … attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Salary: from £27,500 to 29,000.00 + Performance based bonus likely to be another £2000-£3000 per annum. Field Service Engineer responsibilities will include: Repair, service and More ❯

Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our … operations seeking enthusiastic technically minded individuals to join us as Field Service Engineers. As a member of our team, you will be based in the field, covering the North London area. You will and benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional Company benefits and overtime. As a Field Service Engineer , you will … attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Salary: from £27,500 to 29,000.00 + Performance based bonus likely to be another £2000-£3000 per annum. Field Service Engineer responsibilities will include: Repair, service and More ❯

Field Support Specialist in the Enfield (North London Area). Barron McCann have created 8 new Field Support Specialist roles across the UK to sit across both Projects and Service, supporting the engineers and becoming a subject matter expert. Barron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk … outcome Provide support for engineer's development plans to improve their capabilities Be prepared and available to undertake any relevant training as required Provide a timely, polite and effective service Provide on-call cover during evenings and weekends on a rotational basis There is a requirement to work at various heights, therefore, the ability to carry out work using … such equipment is a requirement Skills, Knowledge & Experience: Essential: Experience of maintaining and installing EPoS equipment Detailed knowledge of computer hardware (EPoS, PC's, IP networks, WiFi networks and Service Hardware) Planning and organisational skills; able to establish efficient and appropriate plans, and adapt quickly and effectively too unexpected changes Customer service; understands and responds to customer More ❯

with client needs Represent the organisation at trade shows, conferences, and exhibitions to promote products and services Identify and secure revenue from existing clients through additional product sales and service development Write proposals and confidently present them in person or virtually, with team support as needed Document and share client knowledge internally, contributing to continuous improvement About You We … are seeking an enthusiastic and relationship-driven Account Manager who thrives on delivering excellent customer service, supporting clients, and spotting opportunities for growth. You will have: A proven track record in account management of a technical service, ideally within UK local government or the public sector Strong people skills and the ability to build trusted, long-lasting … technical knowledge and understand the interplay between technical teams and clients High technical aptitude with a strong willingness and ability to learn our products Experience with Software-as-a-Service or similar technical environments (advantageous) Excellent communication and negotiation skills, with confidence presenting to senior directors and elected representatives Proficiency in collaboration tools, Google Docs, MS Office and CRM More ❯

delivered through the Senior IT Technician and IT & Facilities Assistant. Given the scale of the team, the Postholder will also provide first-line support when needed to maintain excellent service across the school. Cybersecurity & Compliance Ensure IT security policies and procedures are produced, up-to-date and implemented effectively. Ensure compliance with DfE Cyber Security Standards and ongoing development … department leaders, the Senior Team and providers of Educational Technology to research, propose and implement new solutions which offer improvements geared towards improving outcomes for young people and the customer service experience for users. Identify training needs of the IT team and where possible deliver internal training to upskill staff. Lead development of a roadmap for potential future … of the IT function, including capacity planning and team structure. Budget & Asset Management Oversee the IT budgets, ensuring cost-effective procurement and contract management. Lead vendor relationships, ensuring clear service level agreements and accountable performance management. Maintain an accurate asset register, ensuring effective lifecycle management of IT equipment. Other responsibilities There may be occasions when attendance outside of your More ❯

and assigning them to the relevant on-site estate and facilities team/contractor(s) through an effective triage process in line with agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), PO/order raising, updating of RAMS and total end to end maintenance and estates resolution using the Planon software. Duties/overview include Helpdesk Management … Oversee the shared Helpdesk inbox, ensuring all queries and work orders are logged, prioritised, and actioned appropriately. Liaise with customer-facing teams to ensure accurate and up-to-date information is recorded and accessible. Procurement & Financial Tracking Raise and track purchase orders, monitor invoices to ensure alignment with services delivered, and resolve discrepancies. Assist with stock level management to … liaise with contractors and internal teams to identify causes and implement remedial actions. Stakeholder Engagement Maintain excellent relationships with site teams, contractors, and building occupants. Ensure effective communication and customer service standards are upheld, providing regular updates and feedback to stakeholders. Systems Support Assist the Systems Manager in generating reports and dashboards that reflect current workloads, performance metrics More ❯