IT Helpdesk Support Technician
- Hiring Organisation
- Jackson Hogg
- Location
- North Shields, Tyne and Wear, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £30,000 per annum
provide friendly and efficient support to users onsite and across our wider network, helping to keep systems, hardware and applications running smoothly. Strong communication skills are essential in what can be a busy environment dominated mostly by incoming calls and IT issues via our Ticketing system. Key Responsibilities Provide … printers) Support telephony/VOIP Escalate issues to senior technicians or third-party providers when required Maintain excellent customer service and SLA's. Skills & Experience At least 1–3 years’ experience in an IT Helpdesk/IT Support role Confident communicator across phone, email and face-to-face Good ...