3 of 3 Permanent ITIL Jobs in North Wales

agreed ICT guidance. Experience At least 5 GCSE passes or equivalent including Maths and English An accepted industry qualification e.g., Microsoft, Cisco, CompTIA, ITIL or if not held, be willing to undertake Proven track record of providing first-line service desk support with network and server experience. Experience of Microsoft ...

agreed ICT guidance. Experience At least 5 GCSE passes or equivalent including Maths and English An accepted industry qualification e.g., Microsoft, Cisco, CompTIA, ITIL– or if not held, be willing to undertake Proven track record of providing first-line service desk support with network and server experience. Experience of Microsoft ...

visits where issues cannot be resolved remotely. Key Responsibilities: Incident Management (Advanced Comms): Diagnose and resolve escalated telecoms and connectivity incidents in line with ITIL best practice. Service Level Management: Manage tickets within SLA, ensuring accurate updates, detailed diagnostics, and clear resolution notes. Ownership & Escalation Control: Take full ownership ...