2 of 2 Permanent Incident Management Jobs in North Wales

service reliability Supporting the consolidation, improvement and expansion of our cloud infrastructure Improving visibility of cloud estate and health metrics Enhancing control and management of production infrastructure as the platform scales Responsibilities : Deploy, manage and monitor cloud infrastructure in a LiveOps environment Contribute to the design and implementation … scalable cloud architecture Implement, maintain and improve cloud testing and automation tools Support the identification and deployment of cybersecurity measures Assist with incident management and root cause analysis Collaborate closely with code and build teams to ensure a streamlined workflow Work as part of a growing team ...

resolution of more complex technical issues. This is a Field-based role, completing required site visits where issues cannot be resolved remotely. Key Responsibilities: Incident Management (Advanced Comms): Diagnose and resolve escalated telecoms and connectivity incidents in line with ITIL best practice. Service Level Management: Manage tickets ...