2 of 2 Permanent Root Cause Analysis Jobs in North Wales

tickets. Act as an escalation point for complex technical issues across hardware, software, and network environments. Troubleshoot and resolve incidents within agreed SLAs. Ensure root cause analysis and implement preventative measures. Monitor service performance and contribute to reporting and KPI tracking. Identify opportunities for process improvements ...

Deliver and enhance internal training programmes Lead the development and analytical laboratory when required Support customer test requests and generate detailed technical reports Conduct root cause analysis and troubleshoot test failures Drive reporting improvements and standardisation Expand testing capabilities and gain key accreditations Collaborate across the global ...