3 of 3 Permanent 1st/2nd Line Support Jobs in the North West

1st / 2nd Line IT Support Engineer Blackburn £28,000 – £32,000 DOE Full-Time | Permanent The Company An established and growing Managed Service Provider is looking to recruit a 1st / 2nd Line … 1st or 2nd Line Support role, ideally within an MSP environment Good knowledge of: Windows 10 / 11 Microsoft 365 Active Directory & Group Policy Basic networking (DNS, DHCP, TCP / IP) Hardware builds and troubleshooting Strong communication and customer service ...

Title: - IT Support Engineer - 1 / 2 Line Contract Type: - 6 months fixed-term (potential to be extended / role become Permanent) Employment Type - Full-Time (37.5 hours p / w) Location - Bury / Manchester About the role Our client is seeking … desktops, and mobile devices Printers and meeting room technology Business-critical applications Support and administer: Microsoft 365 (Outlook, Teams, SharePoint) Active Directory / user account management Windows 10 / 11 environments Assist with: New starter onboarding and leaver processes Device builds, deployments, and lifecycle management ...

incoming tickets and requests Fix issues across desktops, laptops, printers, mobiles, and other hardware Support users across Microsoft 365, Windows 10 / 11, and Active Directory Troubleshoot basic networking, VPN, and Wi-Fi issues Escalate complex cases clearly to 3rd Line teams Field Engineering … ways of working Skills & Experience: 1–4 years in IT support (ideally MSP or multi-site) Experience with; Microsoft 365, Windows 10 / 11, Active Directory, Basic networking (TCP / IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android) A full ...