7 of 7 Permanent 2nd Line Support Jobs in the North West

1st/2nd Line Support Analyst Salary: £28,000 – £32,000 Location: Fully Remote with London Travel for Client Site VisitsWe are seeking a proactive 1st/2nd Line Support Analyst to provide technical assistance for a diverse client base across London. This position offers the flexibility of working from … home with occasional paid visits into the city when in-person expertise is required.As a 1st/2nd Line Support Analyst , you will be the first point of contact for end users, investigating issues across desktops, laptops, networks, and cloud platforms. You’ll deliver swift resolutions, ensure clear communication, and escalate where necessary while maintaining … a professional client experience. Responsibilities: Delivering technical support as a 1st/2nd Line Support Analyst via phone, email, and remote access tools Attending customer sites in London to handle issues that require onsite presence Resolving faults across devices, connectivity, printing, VoIP telephony, and email systems Performing system checks, software updates, security patching More ❯

TrueNorth are working with a global manufacturing organisation who are looking for an IT Operations/Applications Support Engineer to join the team (2nd line with exposure to some 3rd line). You'll be primarily responsible for the ongoing troubleshooting, support and maintenance of IT and Technology applications in their … projects and upgrades. It's a great opportunity for someone that wants to take an initial step into team leadership as you'll be working with 2x 1st line support engineers. The wider team also consists of infrastructure engineers that escalations can be made to. Key skills and … experience required: We don't need specific applications or operations experience as each application or system has a system owner that will support you. 3+ years of 2nd line troubleshooting and IT support Great communication Naturally inquisitive Exceptional problem solving Beneficial but not essential: Experience of working in Tech/IT in a More ❯

A brilliant opportunity to join a growing team! Our client is a well-established Managed Service Provider based in Rochdale, known for delivering high-quality IT support & solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk/Desktop Technician to strengthen their internal support function. … experience Benefits: 22 days holiday plus bank holidays, private healthcare, pension scheme, training and development, friendly & supportive team culture Role overview: This role is ideal for a 1st/2nd Line Technician with at least 2yrs' experience in an IT helpdesk or support role, you'll be confident troubleshooting a range of technical issues across … hardware, software & networking & be comfortable taking ownership of tasks, while supporting others. Key responsibilities: Provide 1st & 2nd Line tech support to both customers & internal users Troubleshoot & resolve issues related to hardware, software & networking Escalate complex issues where necessary & follow up to resolution Mentor & support junior staff, including apprentices Maintain accurate documentation of tickets More ❯

A brilliant opportunity to join a growing team! Our client is a well-established Managed Service Provider based in Rochdale, known for delivering high-quality IT support & solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk/Desktop Technician to strengthen their internal support function. … experience Benefits: 22 days holiday plus bank holidays, private healthcare, pension scheme, training and development, friendly & supportive team culture Role overview: This role is ideal for a 1st/2nd Line Technician with at least 2yrs' experience in an IT helpdesk or support role, you'll be confident troubleshooting a range of technical issues across … hardware, software & networking & be comfortable taking ownership of tasks, while supporting others. Key responsibilities: Provide 1st & 2nd Line tech support to both customers & internal users Troubleshoot & resolve issues related to hardware, software & networking Escalate complex issues where necessary & follow up to resolution Mentor & support junior staff, including apprentices Maintain accurate documentation of tickets More ❯

Join an award-winning team based in the North West. You will receive personalised training to become an expert on our SaaS product, learning how to resolve support issues from various angles. Past Enterprise support engineers are now leading teams or have moved into 3rd-line support. As we grow, the opportunity for career … Melbourne, and South Africa, and we're not done yet- we're still growing quickly and consistently. The role You will be an essential member of the Enterprise Support team, engaging closely with clients to handle triage, resolve, and escalate tickets effectively. You will primarily operate with our in-house software and PostgreSQL, writing, selecting, updating, and reporting … software integrations, such as HubSpot, Salesforce, and Zapier, and have the opportunity to set up complex APIs, inbound data, and call flows. As an omnichannel software, you will support a range of communication channels, including voice, email, live chat, SMS, WhatsApp, Facebook, and Instagram, in addition to our in-house AI and WFO/QA applications. You will More ❯

Join an award-winning team based in the North West. You will receive personalised training to become an expert on our SaaS product, learning how to resolve support issues from various angles. Past Enterprise support engineers are now leading teams or have moved into 3rd-line support. As we grow, the opportunity for career … Melbourne, and South Africa, and we're not done yet- we're still growing quickly and consistently. The role You will be an essential member of the Enterprise Support team, engaging closely with clients to handle triage, resolve, and escalate tickets effectively. You will primarily operate with our in-house software and PostgreSQL, writing, selecting, updating, and reporting … software integrations, such as HubSpot, Salesforce, and Zapier, and have the opportunity to set up complex APIs, inbound data, and call flows. As an omnichannel software, you will support a range of communication channels, including voice, email, live chat, SMS, WhatsApp, Facebook, and Instagram, in addition to our in-house AI and WFO/QA applications. You will More ❯

Join an award-winning team based in the North West. You will receive personalised training to become an expert on our SaaS product, learning how to resolve support issues from various angles. Past Enterprise support engineers are now leading teams or have moved into 3rd-line support. As we grow, the opportunity for career … Melbourne, and South Africa, and we're not done yet- we're still growing quickly and consistently. The role You will be an essential member of the Enterprise Support team, engaging closely with clients to handle triage, resolve, and escalate tickets effectively. You will primarily operate with our in-house software and PostgreSQL, writing, selecting, updating, and reporting … software integrations, such as HubSpot, Salesforce, and Zapier, and have the opportunity to set up complex APIs, inbound data, and call flows. As an omnichannel software, you will support a range of communication channels, including voice, email, live chat, SMS, WhatsApp, Facebook, and Instagram, in addition to our in-house AI and WFO/QA applications. You will More ❯