2 of 2 Permanent 3rd Line Engineer Jobs in the North West

3rd Line IT Engineer Lancaster £31 – 38k plus + more benefits The Opportunity for you… Are you currently working at 2nd or 3rd line, and looking to join an MSP that offers training, development, and progression? Then this is the job for you. Due to growth, our client is looking to add … to their team. As a 3rd Line Engineer, you’ll be based in the Lancaster office for an MSP who support nearly 300 clients. Our client has recently won contracts and in turn, needs to grow out their tech team. Safe to say they’re heading in the right direction. This role is for a … 2nd/3rd line engineer who may have hit a glass ceiling in their current company and wants to progress their career. You’ll need to have a ‘what’s next’ approach by way technology and product offerings as this MSP are looking for someone who can come in and contribute above and beyond support More ❯

Position Tile: 3rd Line Application and Cloud Engineer As a third-line Technical Engineer, your primary responsibility is to provide advanced technical support and assistance to our customers or clients experiencing complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset … logged in the Incident Management system and provide end users with a technical solution. Provide a point of technical escalation and expertise. Resolving technical issues escalated from 2nd line support Investigating and diagnosing complex technical issues Providing solutions to critical technical problems Collaborating with other teams to resolve technical issue Maintain technical accreditations in line with … changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL best practices Microsoft 365 Administration: Exchange on-line, Teams, SharePoint, OneDrive Administration Conditional Access Security and Compliance Policies Microsoft Endpoint Device Management Azure Azure Entra ID and Identity Management AD Connect, ADFS, WAP, PTA, MFA Virtual Machines More ❯