3 of 3 Permanent Avaya Jobs in the North West

center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc. 2+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational ...

configuring, and operating Session Border Controllers (SBCs) such as AudioCodes, Ribbon, Oracle, or Cisco CUBE. Proven experience working with voice platforms such as Cisco, Avaya, Alvaria, Genesys, NICE, or Amazon Connect. Confidence reading and diagnosing network issues using packet captures and traces via tools like Wireshark, SIPp, Homer, or vendor ...

building capacity plan models or demand and supply projections from scratch and able to calculate FTE. Experience of WFM systems i.e. Verint Impact 360, Avaya Strong demonstrable experience of using MS Excel and Alteryx/Power BI/SQL/Similar data mining tools Strong problem solving, analysis, planning, organising ...