Service Centre Team Manager
- Hiring Organisation
- EXL Service
- Location
- Manchester, North West, United Kingdom
- Employment Type
- Permanent
Manchester. As part of your duties, you will be responsible for: Leading and motivating a team of Service Desk Analysts, who play a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy … others, acting as a coach to guide and support team growth. Proven training skills to develop both individual and team performance. Excellent analytical, critical thinking, and problem-solving skills, with a track record of driving continuous service improvements. Ability to convey complex information clearly and adapt communication style ...