The User Researcher will play a pivotal role in delivering actionable insights that shape effective digital services focused on real user needs. Acting as an advocate for needs-based design, designthinking, and service design, they will champion best-practice user research and mentor others in the discipline. Working as part of a growing Experience Design … to millions of people. The team takes pride in designing with integrity - prioritising positive user experiences over marketing gimmicks or dark patterns. Key responsibilities Lead, plan, develop, and conduct design research using the most suitable methods for each project. Produce robust, data-driven artefacts that inform design decisions. Collaborate with client teams to deliver relevant and practical research … plans. Apply both qualitative and quantitative research techniques effectively. Provide coaching and guidance to other researchers. Demonstrate a sound understanding of information architecture, interaction design, and visual design principles. Operate effectively within Agile delivery environments. Communicate clearly with stakeholders at all organisational levels. Apply strong commercial awareness to all activities. Manage stakeholder relationships with confidence and professionalism. Desirable More ❯
Liverpool, Merseyside, North West, United Kingdom Hybrid / WFH Options
Anson Mccade
The User Researcher will play a pivotal role in delivering actionable insights that shape effective digital services focused on real user needs. Acting as an advocate for needs-based design, designthinking, and service design, they will champion best-practice user research and mentor others in the discipline. Working as part of a growing Experience Design … to millions of people. The team takes pride in designing with integrity - prioritising positive user experiences over marketing gimmicks or dark patterns. Key responsibilities Lead, plan, develop, and conduct design research using the most suitable methods for each project. Produce robust, data-driven artefacts that inform design decisions. Collaborate with client teams to deliver relevant and practical research … plans. Apply both qualitative and quantitative research techniques effectively. Provide coaching and guidance to other researchers. Demonstrate a sound understanding of information architecture, interaction design, and visual design principles. Operate effectively within Agile delivery environments. Communicate clearly with stakeholders at all organisational levels. Apply strong commercial awareness to all activities. Manage stakeholder relationships with confidence and professionalism. Desirable More ❯
elicitation mapping user journeys, gathering insights, and turning them into actionable product decisions. Collaborate with UX experts to test prototypes and validate solutions with real customers. Use Agile and DesignThinking to create products that deliver real business value. Champion the voice of the customer, ensuring usability, adoption, and ROI at every stage. What were looking for 4+ … years experience in a Product Management role. A strong track record of product discovery, delivery and launch . Deep experience in customer journey mapping, requirements gathering and service design . Skilled at bringing teams and stakeholders together to consensus on design, scope, and implementation. A natural collaborator with excellent communication and relationship-building skills. Experience in B2B or … marketing, retail, or technology exposure is a plus). Why join us? Shape the future of a customer-facing platform used at scale . Work with an ambitious, forward-thinking product and technology group. Hybrid flexibility: just 2 days a week in Leeds or Manchester . Competitive salary and benefits package. A culture built on collaboration, innovation, and continuous More ❯
Overview Are you a Product Manager, passionate about user-centred design? If solving complex problems that uplift societal value feels rewarding to you, then keep on reading! Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better … outcomes for everyone. Our Senior Product Managers enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline. Role and reporting Reporting to one of our Lead Product Managers, this role is responsible for leading on product within a client delivery team. You … enabling them and holding them accountable for producing high quality outputs and deliverables Maintain a broad technical knowledge of product management, and continue to develop knowledge of user-centred design and technical practice. Assist and be able to shape strategy, proposals, statements of work and roadmaps Contribute to Made Tech's community of practice for Product and collaborate with More ❯