1 to 1 of 1 Permanent Escalation Management Jobs in the North West

experienced professional to lead and implement IT projects, ensuring optimal communication, resource allocation, and customer satisfaction throughout the project life cycle. Key Responsibilities: * Project Management & Delivery: Oversee the entire life cycle of IT projects, ensuring they meet quality assurance standards and exceed customer expectations. Implement best practices for project … throughout the project cycle to ensure ultimate customer satisfaction. * Process Adherence: Ensure adherence to full project processes and suggest improvements for optimised delivery. * Budget Management: Manage project budgets effectively. * Resource Allocation: Coordinate with local leaders to allocate resources efficiently, understanding Work In Progress (WIP) across the region. * Escalation Management: Handle project escalations efficiently through to resolution. * Team Development: Facilitate career development of project engineers. * Scope Management: Prepare project scopes of work, including out-of-scope items, and ensure completion of User Acceptance Tests (UATs). * Scope Expansion: Identify and manage out-of-scope works during more »