Incident & Problem Manager (Managed IT Services)
- Hiring Organisation
- Celerity
- Location
- Manchester, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £40,000
seeking an experienced Incident & Problem Manager (Managed IT Services) to oversee incident and problem management across a diverse portfolio of Managed IT Services. This role is central to ensuring effective coordination between internal teams, vendors, partners, and customers, enabling the timely resolution … Ensure adherence to ITIL best practices and contribute to service reporting and governance. Requirements Proven experience in Incident and Problem Management within a Managed Services environment. Strong understanding of ITIL frameworks (v4 or v5) and certification at Foundation level or above. Experience working with enterprise vendors such ...