6 of 6 Permanent Knowledge Management Jobs in the North West

days per week in the office in Manchester. A SharePoint Consultant is required by a leading Microsoft consultancy delivering SharePoint Online, intranet and knowledge management solutions across enterprise clients. This is a business known for strong delivery, investing in certifications, and giving consultants a clear route into Solution … requires Government SC (Security Check) Clearance Strong experience designing SharePoint Online solutions Proven Information Architecture experience within SharePoint Experience delivering SharePoint intranet and document management solutions Knowledge of knowledge management within SharePoint solutions End-to-end experience across design and deployment This role suits a SharePoint ...

cyber security and platform teams to ensure operational readiness. Operational Governance & Service Lifecycle Ensure all services entering production meet operational readiness requirements including: Incident Management Request Management Problem Management Change Management Knowledge Management Oversee creation and validation of service design packages and operational documentation … access controls and operational tooling are fully configured and validated before go-live. Maintain clear governance around service catalogue alignment, operational ownership and lifecycle management . Cross-Team Collaboration Act as the central point of coordination between product delivery and operational support teams . Run structured readiness workshops including ...

grad with a good technical mind and one year of experience ***** Just in! A leading international professional services firm is seeking a Knowledge & Systems Executive to join its Research & Knowledge Services team. This is an excellent opportunity to join a collaborative and forward-thinking environment where knowledge … high-quality work for clients. This role will focus on the day-to-day maintenance, governance, and optimisation of the organisation’s intranet and knowledge systems, ensuring colleagues across the business can easily access accurate and up-to-date information. Key Responsibilities Maintain and update content across the organisation ...

this role, you will look after the content that sits within our Intercom chatbot, work closely with teams across the business to keep our knowledge base accurate and up to date, and use data to understand what our customers need so the bot gets smarter every day. You will … technology and want to build a career in Conversational AI, this is a great opportunity to get involved and grow with us. Content Creation & Management Write, edit, and maintain clear, helpful, and brand-aligned chatbot content across customer journeys. Structure conversation flows, decision trees, and escalation paths for smooth ...

Proven ability to work methodically, define and obtain agreed procedures. Excellent prioritisation skills. Proven ability to provide accurate and clear responses to IT. Excellent knowledge of the Knowledge Management process. Able to maintain good supplier relationships. Excellent oral and written communications. Working knowledge of Microsoft Windows ...

internal teams and 3 party vendors as appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business … needs Participate and assist in driving the knowledge management process Participate in IT related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of knowledge base Desirable skills: Good communication skills Excellent ...