12 of 12 Permanent Knowledge Management Jobs in the North West

led environment. Service Delivery & Operations Lead and manage daily operations of a global service desk team Define and track SLAs, drive resolution of complex issues Implement ITIL-aligned service management processes Ensure global time zone support and resource efficiency Automation & Process Optimisation Automate key tasks in Microsoft 365 and Microsoft Entra ID (Azure AD) Drive PowerShell and Logic Apps … and access control Champion innovation and tool adoption to streamline workflows Team Leadership & Development Mentor and develop a high-performing international team Conduct performance reviews, training plans and workload management Cultivate a proactive, user-focused support culture Stakeholder Engagement Communicate service metrics and initiatives to all levels of the organisation Collaborate with IT Infrastructure, Security and Applications teams Manage … vendors and tools, including Jira Service Management Knowledge Management Build and maintain a robust internal knowledge base Promote best practices in documentation and self-service What you’ll need… 7+ years in IT service desk operations, 3+ years in a leadership role Strong hands-on experience with Microsoft Intune, M365 and Entra ID (Azure AD) Expertise More ❯

managing the funding schemes, we provide professional advice, expertise, and support to grant recipients throughout all stages of their projects. We also offer insight, intelligence, and influence by sharing knowledge and lessons learnt from project delivery to help improve future schemes and policy development. We were created in 2004 and have been growing ever since. We now employ … and delivering tailored learning experiences and resources for staff. Innovate Solutions: Partner with HR to develop a catalogue of cutting-edge learning tools and materials. Stay Ahead: Keep your knowledge fresh on software capabilities and upcoming features, so Salix stays at the forefront of technology. What You'll Do Design and deliver training sessions for groups and individuals, ensuring … in learning design and delivery, and skilled in simplifying the complex so that everyone thrives in the digital space. Key Skills include: Learning design and development Learning delivery and management Knowledge management and content creation This role aligns with the Skills Framework for the Information Age (SFIA) at level 4 competencies, making it an excellent fit for More ❯

execute technology strategy that scales across African markets Lead OKR setting, strategic planning, and cross-functional collaboration across distributed engineering teams Oversee technology operations including resource planning, budgeting, vendor management, and compliance coordination Drive project management for strategic initiatives including country launches and platform scaling Build frameworks for team development, recruitment strategy, and organisational growth across our technology … teams Establish data-driven decision-making processes and optimise resource allocation for maximum impact Coordinate cross-functional strategy reviews and product strategy execution while driving documentation and knowledge management practices, working closely with the Head of Strategy & Operations in Product Management Drive AI adoption and digital transformation initiatives across technology teams, embracing emerging technologies to enhance operational … in technology strategy within a FinTech environment with proven strategic/operational/advisory leadership experience Proven track record leading strategic initiatives and driving operational improvements including procurement, vendor management, and organisational goal setting Experience working with distributed engineering teams, agile development practices, and cross-functional stakeholder management Strategic mindset with ability to translate vision into actionable plans More ❯

point for 1st Line Support queries. Collaborate with the Support team on resolving complex Microsoft 365-related issues. Automate routine or repetitive tasks to improve operational efficiency. 3. Documentation & Knowledge Management Maintain internal knowledge bases and troubleshooting documentation. Ensure accurate recording of client tenancy configurations and technical notes. Key Requirements Strong client service orientation and attention to … presenting solutions to clients. Solid analytical and troubleshooting skills. Essential Experience Microsoft SharePoint – Advanced understanding of site configurations and permission management. Microsoft Entra ID – Experience with identity and access management and tenant setup. PowerShell – Proficient in scripting and task automation. Desirable Knowledge Microsoft Exchange Online Microsoft Purview Microsoft Teams Microsoft Copilot Benefits 25 days annual leave + public More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

and the business. In 2024, we were in the process of delivering two of the Bank's pioneering AI products: transforming the Complaints journey and developing a group-wide Knowledge Management solution. This has recently been recognised across the industry as we won the AI Project of the Year award at the UK IT Industry Awards 2024. In … deliver high-quality and innovative products, ensuring alignment with business goals. Code Quality and Standard Methodologies: Develop modular, testable code and ensure consistency to standard methodologies in source code management using Git. Integration and Deployment: Utilise integration tools and cloud infrastructure to implement seamless solutions, ensuring smooth deployment processes. Agile Methodologies: Champion agile development practices, including continuous integration and More ❯

and the business. In 2024, we were in the process of delivering two of the Bank's pioneering AI products: transforming the Complaints journey and developing a group-wide Knowledge Management solution. This has recently been recognised across the industry as we won the AI Project of the Year award at the UK IT Industry Awards 2024. In … deliver high-quality and innovative products, ensuring alignment with business goals. Code Quality and Standard Methodologies: Develop modular, testable code and ensure consistency to standard methodologies in source code management using Git. Integration and Deployment: Utilise integration tools and cloud infrastructure to implement seamless solutions, ensuring smooth deployment processes. Agile Methodologies: Champion agile development practices, including continuous integration and … test automation (TDD, BDD, Playwright). What you'll need Understanding of AI systems. Java with SpringBoot or python. ReactJS or knowledge of JavaScript, Nodejs, TypeScript. Delivering production grade ML models. Kubernetes and container management. Building RESTful services and Web UI. Exposure to continuous integration/continuous deployment pipelines and test automation. Exposure to public cloud infrastructure, data streaming More ❯

key stakeholders, providing regular updates and ensuring customer satisfaction. Deliver permanent solutions to recurring and application performance issues. Maintain high-quality and accurate solution and application support documentation. Share knowledge and information with team members and across the company. Coordinate communications between suppliers, OEMs, and business stakeholders. Track and report progress to stakeholders. Skills, Experience, and Abilities Required: Experience … with MES/MOM technology . Knowledge of Aveva/Wonderware Intouch , PLC , SCADA , and HMI systems. Advantageous to have experience with machine integration . Strong understanding of COTS Manufacturing IT applications . Experience integrating the factory automation layer with MES . Excellent verbal and written communication skills, with the ability to interact professionally with diverse groups, including executives … managers, and subject matter experts. Knowledge of machine integration through OPC and various interfacing protocols. Familiarity with PLC, SCADA, sensors, IIOT devices , and Aveva Wonderware Intouch . Knowledge of ITIL processes is a plus. Experience with ServiceNow and understanding of Incident, Problem, Change, SLM, and Knowledge Management processes. Site Address 1. Broughton, Chester CH4 0DR, United More ❯

success Role Requirements Absolute Must-Haves: Fast learner, enthusiastic and positive Able to handle multiple opportunities simultaneously and laser-focused on winning the deal Strong experience in omnichannel, dialler, knowledge management, workforce optimisation, and conversational AI Demonstrable advanced knowledge of multiple software applications Nice Things to Impress With: Contact centre industry experience Generative AI Networking Cloud Telecoms More ❯

enabling faster, more efficient delivery of insights and innovation across the Group. What you'll do Manage the development and/or operation of significant aspects of the data management system with guidance from senior colleagues. Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within existing development … framework; provides specialised training or coaching in area of expertise to others throughout the organisation. Delivers prescribed outcomes for area of responsibility by working within established knowledge management systems. Delivers outcomes by managing others and working within established systems. Defines, delivers, and adapts specialized products/services to meet customer needs by selecting the best possible approaches available … architectures. Exposure to data analytics platforms or big data tools (e.g., BigQuery, Dataflow, Pub/Sub). Programming or scripting skills in Python, Go, or Bash. Experience with incident management, postmortems, and continuous improvement practices. About working for us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities More ❯

exceed expectations for both our customers and our people. Key Actions Develop and align departmental strategy with operational and strategic goals Collaborate with Strategic Enablement to identify opportunities in Knowledge Management, L&D, and Operational Effectiveness Integrate AI, speech, and text analytics into QA processes Measure departmental impact on performance and enablement outcomes Anticipate regulatory/internal risks More ❯

exceed expectations for both our customers and our people. Key Actions Develop and align departmental strategy with operational and strategic goals Collaborate with Strategic Enablement to identify opportunities in Knowledge Management, L&D, and Operational Effectiveness Integrate AI, speech, and text analytics into QA processes Measure departmental impact on performance and enablement outcomes Anticipate regulatory/internal risks More ❯