6 of 6 Permanent Major Incident Management Jobs in the North West

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Manchester Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high … impact leadership role combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management ...

Service Management Analyst £45,000 – £55,000 | Preston | Hybrid (3 days onsite) When a major incident happens... Some people focus on fixing the technology. Others focus on making sure everything else runs properly. The communication... The coordination... The decisions... The stakeholders... The actions. This role … Salary: £45,000 – £55,000 Location: Preston (hybrid working - typically 3 days in the office) Flexibility: Be part of the out-of-hours major incident rota, with additional payments for on-call cover Influence: Help shape a growing Service Management function within a modern Managed Service Provider ...

Support to manage and support critical enterprise AI based applications in a fast‐paced production environment. The role requires hands‐on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business‐critical platforms. In this role, you’ll make an impact … analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post‐release validations. ...

Incident and Problem Management Team Leader Location: Manchester Salary: £47k + Benefits Working pattern: Hybrid We are looking for an experienced Incident and Problem Management Team Leader to join a large public sector IT function. You will lead the Incident and Problem Management team … manage major incidents, drive root cause analysis and reduce repeat issues across business critical IT services. Key responsibilities • Lead Incident Managers and Problem Managers • Manage complex incidents and major incidents through to resolution • Lead RCA, PIRs and problem resolution activity • Work with internal teams, suppliers and managed ...

Reporting directly to the Facilities Management and Infrastructure Director, this role is working on a full time, permanent basis. We recognise that skills, experience, and potential come in many forms, and we encourage you to apply if you see a strong alignment between your abilities and this opportunity – even … secure, effective and deliver measurable business value. Maintain accountability for technology security, resilience and service performance, including cyber security, business continuity, disaster recovery and major incident management. Provide strategic leadership for event technology services, ensuring reliable delivery of customer-facing connectivity, digital solutions and revenue-generating technology products. ...

customers by understanding customer needs and challenges. Discovering what success looks like, and providing expert advice on how to best implement the technology. Management of the delivery of In-Life Change to scope & agreed timelines/budget. Consultative and strategic product expert who takes time to understand in detail … effectively under pressure Willing to do the hours necessary, including out of hours support & maintenance, in the event of planned or unplanned maintenance or major incident management. Confident and comfortable speaking and presenting in from of larger groups of people Willing to travel with occasional overnight stays ...