Job Description Service Management Lead - Hybrid - Inside IR35 Role Overview: As the Service Management Lead , you will be responsible for driving operationalstability and risk mitigation within the IT Service Management. Key Responsibilities: Golden Quarter Risk Mitigation & OperationalStability – Lead workstreams focused on maintaining service stability. … Risk Issue Management – Address and drive closure of approximately 200 critical unmanaged risk issues . Operational Oversight – Provide leadership in BAU Service Management functions, including Incident & Change Management . Service Governance & Compliance – Support Head Office Service Management in ensuring adherence to best practices and operational procedures. Collaboration & Stakeholder … . Proven experience in Service Management, IT Operations, or Risk Management . Strong background in Incident, Problem, and Change Management . Experience leading service stability and risk mitigation initiatives. Excellent stak... More ❯
Service Management Lead - Hybrid - Inside IR35 Role Overview: As the Service Management Lead , you will be responsible for driving operationalstability and risk mitigation within the IT Service Management. Key Responsibilities: Golden Quarter Risk Mitigation & OperationalStability – Lead workstreams focused on maintaining service stability. Risk Issue … Management – Address and drive closure of approximately 200 critical unmanaged risk issues . Operational Oversight – Provide leadership in BAU Service Management functions, including Incident & Change Management . Service Governance & Compliance – Support Head Office Service Management in ensuring adherence to best practices and operational procedures. Collaboration & Stakeholder Management – Engage … . Proven experience in Service Management, IT Operations, or Risk Management . Strong background in Incident, Problem, and Change Management . Experience leading service stability and risk mitigation initiatives. Excellent stakeholder management skills, with the ability to work across multiple teams and business units. Ability to work in a More ❯
Service Management Lead - Hybrid - Inside IR35 Role Overview: As the Service Management Lead , you will be responsible for driving operationalstability and risk mitigation within the IT Service Management. Key Responsibilities: Golden Quarter Risk Mitigation & OperationalStability – Lead workstreams focused on maintaining service stability. Risk Issue … Management – Address and drive closure of approximately 200 critical unmanaged risk issues . Operational Oversight – Provide leadership in BAU Service Management functions, including Incident & Change Management . Service Governance & Compliance – Support Head Office Service Management in ensuring adherence to best practices and operational procedures. Collaboration & Stakeholder Management – Engage … . Proven experience in Service Management, IT Operations, or Risk Management . Strong background in Incident, Problem, and Change Management . Experience leading service stability and risk mitigation initiatives. Excellent stakeholder management skills, with the ability to work across multiple teams and business units. Ability to work in a More ❯
bolton, greater manchester, north west england, United Kingdom
Explore Group
Service Management Lead - Hybrid - Inside IR35 Role Overview: As the Service Management Lead , you will be responsible for driving operationalstability and risk mitigation within the IT Service Management. Key Responsibilities: Golden Quarter Risk Mitigation & OperationalStability – Lead workstreams focused on maintaining service stability. Risk Issue … Management – Address and drive closure of approximately 200 critical unmanaged risk issues . Operational Oversight – Provide leadership in BAU Service Management functions, including Incident & Change Management . Service Governance & Compliance – Support Head Office Service Management in ensuring adherence to best practices and operational procedures. Collaboration & Stakeholder Management – Engage … . Proven experience in Service Management, IT Operations, or Risk Management . Strong background in Incident, Problem, and Change Management . Experience leading service stability and risk mitigation initiatives. Excellent stakeholder management skills, with the ability to work across multiple teams and business units. Ability to work in a More ❯
warrington, cheshire, north west england, United Kingdom
Explore Group
Service Management Lead - Hybrid - Inside IR35 Role Overview: As the Service Management Lead , you will be responsible for driving operationalstability and risk mitigation within the IT Service Management. Key Responsibilities: Golden Quarter Risk Mitigation & OperationalStability – Lead workstreams focused on maintaining service stability. Risk Issue … Management – Address and drive closure of approximately 200 critical unmanaged risk issues . Operational Oversight – Provide leadership in BAU Service Management functions, including Incident & Change Management . Service Governance & Compliance – Support Head Office Service Management in ensuring adherence to best practices and operational procedures. Collaboration & Stakeholder Management – Engage … . Proven experience in Service Management, IT Operations, or Risk Management . Strong background in Incident, Problem, and Change Management . Experience leading service stability and risk mitigation initiatives. Excellent stakeholder management skills, with the ability to work across multiple teams and business units. Ability to work in a More ❯
a proven track record in service management, ensuring seamless operations, continuous improvement, and stakeholder alignment. Key Responsibilities: Lead Golden Quarter Risk Mitigation Plan and OperationalStability workstreams to drive momentum and oversight on service stability plan Drive risk mitigation/closure activity of known risk issues (currently … critical risk issues unmanaged) Provide Operational Oversight on BAU Service Management issues (including Incident & Change Management oversight) Provide additional support for HO Service Management across all activity Required Skills & Experience: Proven experience in service management leadership, preferably within a product-led environment. Strong understanding of ITIL principles and best More ❯
on monitoring, observability, and system performance. Experience with real-time data processing and transactional system design. Skilled at balancing technical debt, delivery speed, and operational stability. Passionate about mentoring and technical leadership. Comfortable working in data-driven, experimental environments. More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
DWP Digital
Infrastructure Engineer for Hybrid Cloud Services, you will be capable of role modelling Infrastructure solutions which adhere to best practice, with a focus on operationalstability, resilience, and availability. This position will collaborate with Architects, Site Reliability Engineers, Delivery Managers, and Product Managers, who all support the implementation More ❯
Blackpool, Lancashire, North West, United Kingdom Hybrid / WFH Options
DWP Digital
Infrastructure Engineer for Hybrid Cloud Services, you will be capable of role modelling Infrastructure solutions which adhere to best practice, with a focus on operationalstability, resilience, and availability. This position will collaborate with Architects, Site Reliability Engineers, Delivery Managers, and Product Managers, who all support the implementation More ❯
preston, lancashire, north west england, united kingdom Hybrid / WFH Options
DWP Digital
Infrastructure Engineer for Hybrid Cloud Services, you will be capable of role modelling Infrastructure solutions which adhere to best practice, with a focus on operationalstability, resilience, and availability. This position will collaborate with Architects, Site Reliability Engineers, Delivery Managers, and Product Managers, who all support the implementation More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
DWP Digital
and offer alternative views and recommendations. You and your role In this role, you'll collaborate closely with Architecture and Engineering teams to ensure operationalstability and innovation across a range of critical services, including: Engineering Platforms supporting ~3,000 developers and testers across DWP. Creative Devices empowering More ❯
Blackpool, Lancashire, North West, United Kingdom Hybrid / WFH Options
DWP Digital
and offer alternative views and recommendations. You and your role In this role, you'll collaborate closely with Architecture and Engineering teams to ensure operationalstability and innovation across a range of critical services, including: Engineering Platforms supporting ~3,000 developers and testers across DWP. Creative Devices empowering More ❯
preston, lancashire, north west england, united kingdom Hybrid / WFH Options
DWP Digital
and offer alternative views and recommendations. You and your role In this role, you'll collaborate closely with Architecture and Engineering teams to ensure operationalstability and innovation across a range of critical services, including: Engineering Platforms supporting ~3,000 developers and testers across DWP. Creative Devices empowering More ❯
bolton, greater manchester, north west england, united kingdom Hybrid / WFH Options
DWP Digital
and offer alternative views and recommendations. You and your role In this role, you'll collaborate closely with Architecture and Engineering teams to ensure operationalstability and innovation across a range of critical services, including: Engineering Platforms supporting ~3,000 developers and testers across DWP. Creative Devices empowering More ❯
warrington, cheshire, north west england, united kingdom Hybrid / WFH Options
DWP Digital
and offer alternative views and recommendations. You and your role In this role, you'll collaborate closely with Architecture and Engineering teams to ensure operationalstability and innovation across a range of critical services, including: Engineering Platforms supporting ~3,000 developers and testers across DWP. Creative Devices empowering More ❯
Blackpool or Manchester, Greater Manchester, England
Government Digital & Data
for a Senior Infrastructure Engineer to assist in the design of Infrastructure services in collaboration with Architecture and Engineering principles. With a focus on operationalstability, robustness, resilience, availability and quality you will be accountable for infrastructure solutions. Our responsibilities include: The Engineering Platform which supports circa More ❯
to-end testing, validating system functionalities, and ensuring all applications meet business requirements before deployment. Your contributions will help drive technical excellence, maintain system stability, and enable continuous improvements within the Siebel environment. Key responsibilities include: Developing and maintaining Siebel solutions using Siebel configuration, EAI, EIM, and PL/… integration, configuration, and troubleshooting. Your ability to work collaboratively in an agile, high-paced environment will be critical in ensuring seamless application delivery and operational stability. Extensive experience in Siebel development and enterprise-scale Siebel implementations, with a deep understanding of Siebel configuration, Assignment Manager, EIM, Workflows, Business Services More ❯
to-end testing, validating system functionalities, and ensuring all applications meet business requirements before deployment. Your contributions will help drive technical excellence, maintain system stability, and enable continuous improvements within the Siebel environment. Key responsibilities include: • Developing and maintaining Siebel solutions using Siebel configuration, EAI, EIM, and PL/… integration, configuration, and troubleshooting. Your ability to work collaboratively in an agile, high-paced environment will be critical in ensuring seamless application delivery and operational stability. • Extensive experience in Siebel development and enterprise-scale Siebel implementations, with a deep understanding of Siebel configuration, Assignment Manager, EIM, Workflows, Business Services More ❯