Platform Manager - Customer Interactions
- Hiring Organisation
- On the Beach
- Location
- Manchester, England, United Kingdom
Ready to build the future of travel with us? About The Role As part of the newly formed Customer Experience team, the Customer Interactions Platform Manager will play a pivotal role in accelerating the digital customer and colleague experience at On the Beach. You will own, optimise … evolve the Customer Interactions Platform (Zendesk), driving operational efficiency through automation and scalability whilst enhancing customer journeys across all contact channels to increase customer confidence, satisfaction, and support booking conversion. What You’ll Be Doing Day To Day Platform Strategy & Leadership Own and evolve the Customer Interactions Platform ...